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Protecting your privacy
Sunglass Hut knows that you care how information about you is used.
Sunglass Hut is committed to maintaining the highest standards of personal privacy. The Sunglass Hut Privacy policy explains how we collect and use customer information.
How we collect your personal information.
We collect personal information from you in a number of ways:
- when you visit a Sunglass Hut retail outlet to purchase sunglasses and associated products;
- if you use our Lay-by service;
- if you become a member of Sunglass Hut’s customer loyalty program;
- if you enter into a Sunglass Hut competition or trade promotion; or
- if you enter information on our website
What information we collect about you
The personal information we collect about you is in most cases supplied by you when you purchase sunglasses at one of our stores and typically includes: your name, address, delivery address, telephone number, mobile phone number, e-mail address, age details, and transaction information.
How we use your personal information
All personal information that we obtain about you will be recorded, used and protected by us in accordance with current data protection legislation and this privacy policy.
We will primarily use your personal information to provide products and services to you and, for example, to:
- Complete other transactions with you or on your behalf;
- Advise you if a store you frequented has relocated;
- Seek your feedback on Sunglass Hut’s services
- Administer a contest, promotion, survey or website feature;
- Provide you with products or services (for instance to deliver a prize you may have won in a contest).
We may send offers/promotions materials or news to you via text message, e-mail or mail. We only send you this if you have opted-in to receive Sunglass Hut mail, text or e-mails messages. Having opted in to receive information via mail, text or e-mail, you will always be given the opportunity to opt out at the end of each communication.
Who we may share your information with
We will often need to pass your personal details such as your name and address to companies who perform part of our customer service delivery. This may include delivery companies, mail houses and third party contractors who provide customer data cleansing services. We may also disclose personal information to government authorities as required by law.
In these circumstances, Sunglass Hut will ensure that these third parties undertake to protect your privacy.
We keep your personal information up-to-date
We require accurate personal information about you to ensure you receive the best possible services from Sunglass Hut.
We take reasonable steps to ensure that your personal information is up-to-date whenever we collect it or use it.
We will correct personal information
If you find that current personal information we hold about you in inaccurate or out-of-date, please contact us immediately and we will correct it.
You can access your information
Sunglass Hut will on request update or provide you with access to the information which Sunglass Hut holds about you.
This information can be accessed by calling the Sunglass Hut Customer Care line on 1800 626 300 during business hours or writing to our Customer Service department at PO Box 1908, Macquarie Centre, North Ryde, NSW, 2113. We prefer to receive written requests as this assists us to verify your identity.
Your request for information will be dealt within a reasonable timeframe.
We store your personal information securely
We protect any personal information that we hold from misuse and loss. We also protect it from unauthorized access, modification and disclosure.
Only authorized users can access your personal information, and access is only for approved purposes.
Your personal information may be stored in hard copy documents or electronically.
We maintain physical security over our paper and electronic data storage. We also maintain computer and network security for example, we use firewalls (security measures for the Internet) and other systems such as user identifiers and passwords to control access to computer systems
All our employees are bound by the highest principles of confidentiality, breach of which is penalized by dismissal.
Website security and Privacy
The Internet has enabled Sunglass Hut to service some of our customers’ needs by electronic commerce.
We understand that you may be concerned about the confidentiality and security systems in place in respect of the personal information we collect about you on-line. Accordingly, we have to ensure our on-line dealings with you are as secure and confidential as your dealings with us in person.
Need more information
If you have a query on how your personal information is collected or used, or any other query relating to Sunglass Hut’s privacy policy, call Gai Stephens, the Privacy Officer for Sunglass Hut Australia Pty Ltd and Luxottica Retail Australia Pty Ltd on 1800 626 300 during business hours.

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